Céline Cheek

Creative | Technical | Dynamic

Hello, and welcome to my portfolio! I’m Céline, and I’m delighted that you’ve taken the time to visit. Please feel free to explore my experience, education, skills, and some of the exciting projects I’m currently working on. I’m a creative individual with an insatiable curiosity and a relentless drive to learn. Life is an adventure, and I strive to make the most of every opportunity to grow. Once I set my mind to something, I’m committed to seeing it through, and I’ve poured a great deal of effort into this website – a project I’m certain I’ll continue refining as time goes on. I firmly believe that perfection is a myth. No matter how hard we try, there’s always room for improvement, a new skill to acquire, or a fresh perspective to embrace. I aim to learn something new each day, and I’m deeply passionate about helping others and making life a little simpler wherever I can. I have a love for travel and writing, and I’m currently working on a book while also planning to delve deeper into photography. Nature’s beauty never ceases to inspire me, and I relish the moments spent outdoors, appreciating the world around me. I take a realistic approach to life. While it may not always be the easiest path, setting achievable goals allows me to continually surpass my own expectations. I hope you find my portfolio engaging, and if there’s anything else you’d like to know, don’t hesitate to get in touch. You can reach me via the contact option at the bottom of the page, and I’ll get back to you as soon as possible. Thank you once again for stopping by, and I wish you a wonderful day ahead!

PRE-ENROLLMENT SPECIALIST

WTW, United States — Aug 2024 - Present

  • Medicare Enrollment Assistance: Offered accurate Medicare enrollment assistance to 20-50 participants daily, maintaining a high level of participant satisfaction.
  • Data Confidentiality: Ensured compliance with HIPAA and PHI regulations to maintain participant data confidentiality.
  • Multitasking: Utilized multiple systems simultaneously, including Genesys Cloud, Pega, Microsoft SharePoint, and up to 30 browser tabs.
  • Data Management: Conveyed information to and retrieved data from participants in order to update key information within systems, ensuring accuracy and proper plan quotations.

ASSISTANT STORE MANAGER

7-Eleven, Humble, Texas — Jan 2024 - Jun 2024

  • Customer Service Improvement: Coordinated with the Store Manager to implement customer feedback systems, resulting in a substantial increase in Customer Satisfaction from 60% to 80%.
  • Customer Impression Enhancement: Implemented strategies to position impulse items, increasing sales by an average of $1,200 monthly.

TECHNICAL SUPPORT SPECIALIST

WP Engine, United States — Sep 2022 - Jan 2024

  • Technical Support: Supported 150-200 customers per day with exemplary service.
  • Issue Resolution: Resolved over 90% of WordPress hosting-related issues, configured DNS settings, and troubleshot PHP and SQL errors.
  • Customer Satisfaction: Consistently able to surpass customer satisfaction targets by 20% or more.
  • Technical Proficiencies: Gained proficiency in Zendesk, Jira, Salesforce, macOS Terminal, Linux CLI, and SQL databases.
  • Website Security and Performance: Overhauled WordPress website security and optimized website performance by an average of 15%.

CUSTOMER SERVICE REPRESENTATIVE

Aetna, United States — Oct 2021 - Aug 2022

  • Customer Service: Provided exceptional service to 100-150 dental insurance policyholders and providers per shift.
  • Duties: Managed inquiries regarding plan information through effective outbound calls; relayed critical updates and processed pre-approvals, directly contributing to the resolution of 95% or more requests on first contact.
  • Data Management: Improved system accuracy by retrieving and updating participant data daily.

KEYHOLDER

Dollar General, Conroe, Texas — Jul 2015 - Sep 2020

  • Store Operations: Spearheaded daily operations, prioritized customer satisfaction, and oversaw opening and closing procedures.
  • Inventory Management: Implemented and managed inventory strategies to minimize shrinkage and maintain a 15% tolerance.

Career Essentials in Software Development

Microsoft and LinkedIn, May 2023

View Certificate

Google IT Support

Coursera, Dec 2023

View Certificate

Technical Skills

  • Systems & Tools: Zendesk, Jira, Salesforce, macOS Terminal, Linux CLI
  • Programming Languages: PHP, SQL, HTML & CSS, Python
  • Web Technologies: WordPress, DNS Configuration, Server Configurations

Customer Service Skills

  • Proven ability to consistently exceed customer satisfaction targets.
  • Skilled in handling high volumes of support requests while maintaining quality service.
  • Strong multitasking capabilities.

Data Management and Compliance

  • Skilled in HIPAA-compliant data management.
  • Accurate and detailed in maintaining participant records.

Operational Efficiency

  • Proven success in optimizing workflows and enhancing customer service.
  • Ability to manage multiple priorities in fast-paced environments.

Blog: The Moonlit Centre

Step into a realm of spirituality, mindfulness, and magic. At The Moonlit Centre, we aim to guide you through a transformative journey filled with insight, discovery, and joy. Explore the wonders of the zodiac, dive into mindful practices, and uncover tools for spiritual growth. We're thrilled to have you join us!

Coming Soon

Podcast: Brightside, Grimside

New Podcast sharing opinions and talking about life, The Bright, the Grim, and Everything in Between.

Coming Soon

Please feel free to reach out to me directly via email for any inquiries. I would be happy to connect with you. Thank you!

Email Me